Welcome to www.artdiy3d.com (hereinafter referred to as the “Website”). You may encounter some problems while using the Website and its services. Below are our terms and procedures for dealing with common problems.
Common Problems
Registration Problems
How do I register an account?
You can create an account by clicking the “Register” button on the homepage of the Website and filling in the relevant information.
I can’t log in to my account, what should I do?
Please check your username and password. If the problem persists, please use the “Forgot Password” function to reset it, or contact customer support.
Order Problems
How do I check the status of my order?
After logging into your account, you can view the status of all orders on the “My Orders” page.
Can I cancel or modify an order?
Once an order is in the processing status, you will not be able to cancel or modify the order. Please contact customer support as soon as possible for help.
Payment Problems
What should I do if an error message appears during payment?
Please confirm that your payment information is correct and make sure that there is enough balance in your bank account or credit card. If the problem still cannot be solved, please contact customer support.
Product Problems
What should I do if the product I received does not match the description?
If the product you received is defective or not as described, please contact customer support within 30 days of receiving the product and we will provide you with a solution.
Contact Us
If you encounter other problems or need further assistance when using this website, please feel free to contact us:
Email: shoestop8@gmail.com
Disclaimer
We are not responsible for any indirect or direct losses caused by the use of this website. Please be sure to read the terms and policies carefully before use.
Modification of Terms
We reserve the right to modify the terms of this issue at any time. If there are any significant changes, we will post a notice on this website and you should check the relevant information regularly.
Thank you for choosing www.artdiy3d.com, we look forward to providing you with quality service!